1. When we refund
There is no money-back guarantee on hosting, VPS, email or WhatsApp API plans. If we can't deliver something you've paid for — for example, a domain that turns out to be unavailable when we register it — we refund that payment in full.
2. Non-refundable items
Domain registrations and transfers are non-refundable once processed, because registry fees are charged immediately. Certain add-ons (e.g. premium SSL) may be non-refundable; this is noted at checkout.
3. How refunds are issued
Approved refunds are returned to your original payment method. Processing typically takes 5–10 business days.
4. How to request
Email contact@hostmentor.com or message us on WhatsApp at +91 93636 38321. We'll confirm eligibility and process your refund promptly.